SEM 10: The #1 Rule For Building Trust As A Leader

If you surprise people often you will lose trust and credibility as a manager.

A simple mantra for effective management is “no surprises”.

You don’t want to surprise your stakeholders, customers, or team.

The one certainty about being an engineering manager is that things will go wrong. Sometimes, these are things you can’t predict, like a cloud provider outage, but other times, you should be aware of the issue and communicate early…