How To Root Cause Problems

The 5 whys is a valuable technique for clarifying the root cause of a problem within your team.

If you work in software engineering for any time, there is one certainty—things will go wrong. Processes will fail, humans will make mistakes, and services will suffer major outages that impact customers.

When things go wrong, understanding the real root cause of a problem allows us to learn from failure and avoid the same mistakes in the future.

5-Whys

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