How To Handle Major Incidents (6 Steps)

Lessons from managing large scale operational incidents.

If you have worked in software engineering for any time, you’ll know how often things go wrong.

When your pager goes off at 2 a.m., the last thing you want someone to ask is, “What should we do?”.

Prolonged downtime to software systems can damage customer trust and sometimes cost thousands or millions of dollars. Many things can cause downtime, such as h…