A Repeatable System For Making Things Better

A framework for systematically making improvements to problems in your team.

Making things better is a key part of your job as a manager. Recently I’ve been helping managers clarify how to fix problems more systematically.

There are endless problems to be solved at work, but it’s not always clear what steps we should take to solve them, leading to people getting “stuck” and taking no action. Improving systems and processes is a …